At The Well US, we are committed to delivering exceptional services tailored to your needs. We understand that circumstances may arise where a refund is requested. This policy outlines the conditions under which refunds are considered for our various services.
Custom Web Design Services
Custom Web Design Services provided by The Well US are non-refundable after the completion of custom work. We dedicate extensive time and resources to create unique web solutions tailored to your requirements. Once the custom work has commenced, all payments made for Custom Web Design Services are considered final.
Public Relations Services
Our PR services are tailored to meet specific client needs and objectives. All PR services are non-refundable unless a written guarantee provided by The Well US has not been achieved on a monthly basis. We value our client relationships and strive to meet all agreed-upon goals, but in the absence of meeting these guarantees, a refund may be issued. All payments made for PR services are considered final.
General Services
For all other services offered by The Well US, clients have the flexibility to request a refund within the first 72 hours of contract signing. This grace period allows clients to assess their satisfaction and comfort with the agreed terms. After the initial 72 hours, both parties are expected to honor the terms of the contract.
Refund Requests
If you wish to request a refund for services within the specified timeframes mentioned above, please submit a formal refund request via email to [your contact email address]. Our team will carefully review each request, taking into consideration the individual circumstances of each case.
Ancillary Charges
Please note that ancillary charges, such as advertising, marketing, email campaigns, SMS marketing, content creation, and other additional services, are non-refundable at any time.
Refund Processing
Refunds will be processed within a reasonable time frame, typically within 10 business days from the approval of the refund request.
Policy Updates
This refund policy is subject to change, and clients are encouraged to review it periodically. Any updates will be posted on our website.
If you have any questions or need further clarification regarding our refund policy, please contact us at [email protected].
Last updated: 1/2/2024